Welcome to Plani Bow Gear Shop’s FAQ section. Below you’ll find answers to common questions about our precision archery products and services. Just as we carefully craft our delivery services to match your exacting standards, we’ve designed this guide to provide clear, detailed information for serious archers.
About Our Products
What types of archery products do you specialize in?
We specialize in high-performance archery components for competitive target shooters, bowhunters, and technical enthusiasts. Our curated selection includes:
- Precision sights (3D, target, and hunting)
- Specialized arrow rests and accessories
- Bow tuning components (plungers, clickers, cams)
- Protective cases and covers
- Technical hardware and custom setup parts
Are your products suitable for both compound and traditional archery?
While we carry some universal accessories, our primary focus is on high-performance compound bow components. Many of our sights, rests, and tuning products are specifically engineered for competitive compound setups.
Pro Tip: Many competitive archers coordinate seasonal purchases with teammates to qualify for free shipping while sharing costs.
Ordering & Account
How do I create an account?
You can create an account during checkout by selecting “Create an Account” after entering your email. Account benefits include order tracking, faster checkout, and purchase history.
Can I modify or cancel my order after placement?
Orders can typically be modified or canceled within 2 hours of placement. For immediate assistance, email [email protected] with your order number.
Shipping & Delivery
What are my shipping options?
We offer two precision delivery services:
- Standard Shipping ($12.95): DHL/FedEx – 10-15 day delivery with tracking
- Free Shipping: EMS – 15-25 day delivery (orders over $50)
Do you ship internationally?
Yes, we ship globally except to some Asian and remote regions. International customers should:
- Check local customs regulations for archery equipment
- Allow extra processing during peak seasons
- Contact us for expedited options if needed
How long does order processing take?
Our Virginia-based team requires 1-2 days to hand-check and professionally package each order before dispatch. During peak seasons (pre-hunting season, Olympic years), allow extra processing time.
Payments
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions and never store complete payment details on our servers.
Returns & Exchanges
What is your return policy?
We offer a 15-day return window beginning upon delivery (not shipment). Items must be:
- In original condition
- With all packaging and tags
- Accompanied by the original receipt
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error. We recommend using trackable shipping for returns.
Remember: Your 15-day return window begins when you receive your gear, not when it ships. This gives you adequate time to test components in real shooting conditions.
Technical Support
Can you help with component selection for my specific setup?
While we can’t provide personalized coaching, our product descriptions include detailed specifications to help technical archers make informed decisions. For compatibility questions, email [email protected] with your bow model and setup details.
Do you offer tuning advice with purchases?
We focus on providing precision components rather than coaching services. However, many products include manufacturer tuning guides, and we’re happy to verify compatibility with your setup.
Need more help? Contact our precision-focused team at [email protected] or visit planibowgear.com for our full selection of competition-grade archery components.