At Plani Bow Gear Shop, we understand that archery demands equipment that performs with absolute precision. Our shipping and returns policies are designed with the same attention to detail that you expect from your bow components.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

Standard Shipping (DHL/FedEx): $12.95
Delivery within 10-15 business days after shipment

Free Shipping (EMS): Available for orders over $50
Delivery within 15-25 business days after shipment

Note: Delivery times may vary for international destinations (excluding Asia and certain remote regions). Customs delays are possible and beyond our control.

Returns & Exchanges

We stand behind our products but understand that sometimes equipment needs adjustment. Our returns process is as streamlined as your draw cycle.

Eligibility Requirements

To qualify for return or exchange, items must be:

  • In original, undamaged packaging with all tags attached
  • Unused and in resalable condition (no signs of mounting or tuning)
  • Returned within 15 days of delivery date
  • Accompanied by the original receipt or order confirmation

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Nok Sets & Kisser Buttons (personal contact items)
  • Custom-tuned Cams & Modules
  • Special order Bow Hardware & Parts
  • Clearance items marked “Final Sale”

The Precision Return Process

Step 1: Initiate Your Return

Email our customer service team at [email protected] with the following information:

Subject: Return Request – Order #[Your Order Number]

Dear Plani Bow Gear Team,

I would like to request a return/exchange for the following item(s):

Order Number:
Item Name(s):
Reason for Return:

Please advise on next steps. I confirm the item(s) are in original condition with all packaging.

Best regards,
[Your Full Name]
[Your Contact Number]

Step 2: Receive Authorization

Within 1 business day, you’ll receive:

  • Return Authorization Number (RMA)
  • Prepaid return label (for US customers)
  • International return instructions if applicable

Step 3: Package & Ship

Securely repackage items using original packaging. Include:

  • Completed return form (will be emailed to you)
  • Copy of your order confirmation
  • RMA number clearly visible on exterior

Step 4: Inspection & Processing

Upon receipt at our Virginia Beach facility:

  • Our technicians will inspect items within 2 business days
  • You’ll receive email confirmation of approval/denial
  • Refunds process immediately upon approval

Refund Details

Refunds are issued to the original payment method:

  • Credit Cards: 3-5 business days after approval
  • PayPal: 1-3 business days after approval

Note: Original shipping fees are non-refundable. For exchanges, we’ll cover standard shipping for the replacement item.

Exchange Process

For size or model exchanges:

  1. Follow standard return process
  2. Specify desired replacement item in your request
  3. We’ll ship new item once return is received

Expedited shipping available for additional fee.

Damaged or Defective Items

If you receive damaged or defective equipment:

  • Contact us within 48 hours of delivery
  • Provide photos of damage/defect
  • We’ll arrange immediate replacement

Pro Tip: For international returns (outside US), we recommend using the carrier specified in your return authorization to avoid customs delays. Duties/taxes for returned items are the customer’s responsibility.

Questions?

Our archery tech team is ready to assist:
[email protected] or +1 (757) XXX-XXXX

Plani Bow Gear Shop – Precision Equipment for Discerning Archers